A
Study on Employer Branding Strategies for Talent Retention
G. Sindhu
Research
Scholar, Anna University, Coimbatore
*Corresponding Author E-mail:
ABSTRACT:
In today’s global scenario, an effective employer
brand is essential for competitive advantage. The art and science of employer
branding is therefore concerned with the attraction, engagement and retention
of initiatives targeted at enhancing the company's employer brand. “India,
Inc.”- a common term used in India to refer to India’s corporate sector which
aims to positively build on opportunities as the world economy strengthens, and
the employer brand is a prime example of a progressive HR practice in India. Minchington (2005) defines employer brand as “the image of
an organization as a ‘great place to work’ in the mind of current employees and
key stakeholders in the external market”. The increasing focus on competitive
advantage is leading many firms to rethink on their employer brand. The current
economic slowdown and the pressure to cut costs and increase productivity have
made the need to get the best people in the right jobs even more crucial. The
key to this issue is to align the brand with the company's business plan,
meaning the brand is designed to attract and retain the kinds of people the
company wishes most. Employer branding helps companies to attract and retain
high performing employees.
KEY
WORDS: Talent management,
Employer branding, Talent retention, Brand image, Internal Branding.
INTRODUCTION:
Employer Branding
is an important strategy employed by an organization to create an image in the
minds of employees that the organization, above all others is a 'great place to
work'. A brand is in constant change by the interpretations of the audiences
and cannot be controlled by the sender, but it can cause an effect. While
attracting the right talent and retaining them becomes a critical aspect for
business success, research has shown that right brand for an employer can
really help in this regard. Creating
an Employer Value Proposition (EVP) is one of the key motivations behind
employing internal branding strategies. Conveying the company's unique appeal
to its employees enhances talent retention. To build a brand first understand
the core business objectives and tie them into the Employer Branding strategy.
Then identify the employee talent required to achieve these objectives.
After identifying the talent, develop an
attractive Employer Brand for prospective employees and obtain feedback from
recent recruits to validate your Employer Brand position. Finally nurture
internal brand champions or people who align to the organization's values and
mission statements. If a product is branded poorly, the negative image reflects
upon the management, the employees and the organization as a whole. Conversely,
an organization that is branded as a great place to work will generate a
positive perception on the organization as a whole and contribute to the total
brand value. Employer branding’s targeted audiences are potential candidates
and current employees.
Despite the global recession, employers are
still finding it difficult to recruit the ‘perfect fit’ employee, where the
employee matches the organizational culture and the position. By concentrating
on the Employer Brand and by increasing their appeal to the right candidates,
organizations will gain a distinct advantage in the labor market. There is a
clear link between Talent Management and Employer Branding and ‘The depth and
quality of planning today will separate the talent winners from the talent
losers tomorrow’
The success in employer branding can be
measure with the number and quality of job candidates and staff retention
rates. The traffic to a website will also aid to understand the success in
branding. Despite of the global recession, employers are still finding it
difficult to recruit the ‘perfect fit’ employee, where the employee matches the
job skills and business domain knowledge. By concentrating on the Employer Brand
and by increasing their appeal to the right candidates, organizations will gain
a distinctive lead in the labor market. There is a clear link between Talent
Management and Employer Branding and ‘The depth and quality of planning today
will separate the talent winners from the talent losers tomorrow.’ Retention is
one of the most obvious areas that effective talent management can affect.
Hence employer branding improves talent management which is an integral part of
the retention process.
REVIEW
OF LITERATURE:
Keller (1993) suggests that "Brand
equity elevated the importance of brand in marketing communication strategy and
is often used to persuade customers to buy a product or service. However, in
recent years, especially in today's competitive market, employer branding is
used to recruit and retain good employees from a diverse work force. Most
companies tend to promote factors that make their firm a good place to work and
also offering a bright and cheerful office space, an ethos of collaboration and
teamwork, flexible hours, creche facilities, or even
an excellent canteen.
Levering (1996) has opined that a branded
workplace is believed to produce higher quality products, support more
innovation, have the ability to attract more talented people, and experience
less resistance to change and lower turnover costs, all of which translate
directly into a better bottom line. Dell and al (2001) stated being an
“Employer of choice” entails more than success in recruiting and retention.
Employees should choose not only to join the company and stay with it, but also
to identify with its vision and values and give its loyalty, commitment and
performance, whatever the trend of the job market. Research has also
demonstrated the causal relationship between high levels of engagement and
enhanced business performance. Sutherland, Torricelli and Karg
(2002) suggest that" In an organization's skilled employees are hard to
attract and difficult to retain and it has become critical to business success.
The employer branding is used for corporate identity and reputation which
communicates its image to current and potential employees. Minchington
(2005) suggest that "the image of the organization as a 'great place to
work' in the minds of current employees and key stakeholders in the external
market (active and passive candidates, clients, customers and other key
stakeholders)." And also he suggest that the concept of Employer Brand has
gained importance since 1990"s or it is a result of Global manic
competition but above all it has become a magnetic force, a catalyst, an
accelerator and a prime factor which determines an organization success and
future . Michael Palmer (2007)
suggests that acquiring and retaining top talent requires a strong
employer brand. By living a strong employment brand and clearly communicating
that brand through effective marketing practices, employers get the edge they
need to attract the best talent and keep them
and also there are some key areas
you can focus on when creating, living and enhancing your employer brand, they
are: Find a way to touch every
candidate, Avoid the "black hole" of recruiting, Leverage your talent pool, Train hiring
managers to be effective interviewers, Build and use consistent employer
messaging internally and externally.
M.M. Sutherland, D.G. Torricelli and Osman Massoud (2008) suggest that
"An employer brand" can be used to help organizations compete
effectively in the labor market and drive employee loyalty through effective
recruitment, engagement and retention practices. All organizations have an
employer brand, regardless of whether they have consciously sought to develop
one. Their brand will be based on the way they are perceived as a 'place to
work', for example by would-be recruits, current employees and those leaving
the organization. To be effective, the brand should not only be evident to
candidates at the recruitment stage, but should inform the approach to people
management in the organization.
Lara
Moroko (2009) suggests that “Branding is not just
talking about product and services. But also it is an companies have begun
branding themselves as employers, too, betting that if they can convey to the
world why their workplace is appealing and unique, they will have an easier
time attracting good workers. The key is to align the brand with the company's
business plan, meaning the brand is designed to attract and retain the kinds of
workers the company needs most those who can help it increase sales, profits
and market share. And the key to doing that is to borrow a tool from the
product-marketing toolbox.
OBJECTIVE
OF THE STUDY:
Today every employer focuses on Employer
branding, regardless of size of organization. In previous years, employer
branding was primarily a concern for large employers in a limited number of
industries that faced strong competition for talent. Consequently,
organizations of all sizes in all industries are developing employer branding
strategies that are focused, professional and long term. It’s a strategy
companies use to achieve their desired appeal on current and future ideal
talent. Recruiting and retaining top talent continue to be major, costly
challenges for organizations that jeopardize business success. Employer
branding becomes an integral part of any successful business plan. It’s been estimated that it costs up to 18
months’ salary to replace a manager and up to six months’ salary to replace an
hourly-paid worker. It can cost up to 3 times the salary if the employee
departs in the first year of employment. Employer brand clearly express to
potential and existing employees, why the organization is a great place to
work, and bring its values to life in the experience of employees throughout
their career. Therefore the research attempts to study and understand the
relation between employer branding and employee retention. It also helps to
analyze and understand the various benefits of being employed in a branded
organization and the reason why companies go for Employer Branding. The study
also identified the expectations of employees from an organization they would
like to work.
RESEARCH
METHODOLOGY:
The present study is of analytical in
nature. Accordingly, data collection were done both by primary and secondary
source. The primary data were collected
with the help of pre-tested structured questionnaire from 100 respondents
(employee) of Madurai city selected on the basis of convenience of the
researcher and the secondary data were collected from various journals,
reports, books and websites. The data collected through questionnaire has been
tabulated and analyzed by using Simple Percentage Analysis, weighted average
and K-related sample test.
Weighted
Average:
Weighted average method is used to analyze
the expectation of employees' from the organization they like to work. The formula for weighted average method is as
follows:
Weighted Average = [ ∑WiXi / ∑Wi ]
where 'xi' are values of the quantity whose
weighted average is being calculated, while 'wi' are
the values of the corresponding weights.
K-related
Sample Test:
K-related sample is an extension of Wilcoxon’s matched pair test where we compare two columns.
In this test we compare K-parallel variable in the data sheet. A popular
k-related sample test is the Friedman’s test which helps to compare parallel
variable and to understand the ranking between them.
Correlation:
Correlation analysis deals with the
association between two or more variables. It does not tell anything about
cause and effect relationship. Karl Pearson’s method is popularly known as
Pearson’s coefficient of correlation. It is denoted by the symbol ‘r’.
∑xy
Formula for Karl
Pearson’s coefficient r = ______________
√∑x2 * ∑y2
The value of the coefficient of correlation
as obtained by the above formula shall always lie between +1 and -1. When r =
1, it means there is perfect positive correlation between variables. When r =
-1, it means there is perfect negative correlation between variables. When r =
0, it means no relationship between variables. SPSS package was used for data
compilation and analysis purposes.
RESULTS
AND DISCUSSIONS:
Table 1: Expectations of Respondents to work in an Organizations
|
S. No |
Opinion |
SE |
ME |
NE |
W.A* |
|
1 |
Good company reputation |
58 |
34 |
8 |
41.67 |
|
2 |
Strong leadership |
51 |
25 |
24 |
37.83 |
|
3 |
Should be an MNC |
36 |
48 |
16 |
36.67 |
|
4 |
Growth in same company |
44 |
35 |
21 |
37.17 |
|
5 |
Recruiting through Employee referrals |
41 |
36 |
23 |
36.33 |
|
6 |
Focus on skill and competence |
34 |
44 |
22 |
35.33 |
|
7 |
Next level of job |
37 |
45 |
18 |
36.50 |
|
8 |
Work life balance |
41 |
32 |
27 |
35.67 |
|
9 |
Self development |
35 |
43 |
22 |
35.50 |
|
10 |
Competitive and attractive salary
structure |
38 |
37 |
25 |
35.50 |
|
11 |
Strong company culture |
46 |
30 |
24 |
37.00 |
|
12 |
Defined HR policies |
37 |
47 |
16 |
36.83 |
|
13 |
Good ethical and moral values |
32 |
40 |
28 |
34.00 |
|
14 |
Reference for future employment |
32 |
47 |
21 |
35.17 |
|
|
Mean |
|
|
|
36.5 |
*SE- Strongly Expected
ME-Moderate
Expectation
NE- No Expectation
It was inferred that the employees had high
expectations about the organization they work. Among those, the company’s
reputation ranks the first with its weighted average as 41.67. The next rank
was given to strong leadership and then followed by the factors such as growth
in the company, strong culture, defined HR policies, MNC and reference for next
level of job.
Table
2: Respondent’s Reason to Continue with Current Employer
|
Factors |
Mean
Rank |
|
Good company reputation |
3.74 |
|
Strong leadership |
6.56 |
|
Career growth |
4.60 |
|
Self development |
5.60 |
|
Training and development |
6.46 |
|
Work life balance |
6.04 |
|
Competitive compensation |
5.89 |
|
Bigger challenges |
7.19 |
|
Possibilities for promotion |
4.55 |
|
Job security |
4.38 |
|
Test Statisticsa |
|
|
N |
100 |
|
Chi-Square |
124.794 |
|
df |
9 |
|
Asymp. Sig. |
0.000 |
|
a. Friedman Test |
|
Table 3: Relation between Organizations Brand and
Employee Retention
|
Correlations |
|||
|
|
|
Branded Organizations |
Like to stay in same Organizations |
|
Branded Organizations |
Pearson Correlation |
1 |
0.601** |
|
Sig. (2-tailed) |
|
0.000 |
|
|
N |
100 |
100 |
|
|
Like to stay in same Organizations |
Pearson Correlation |
0.601** |
1 |
|
Sig. (2-tailed) |
0.000 |
|
|
|
N |
100 |
100 |
|
|
** Correlation is significant at the
0.01 level (2-tailed). |
|||
The analysis helped to understand that the
employees were very much interested to continue with current employer because
of company reputation and then followed by job security. It’s further
understood they are not much interested in training and development programs
provided by the Organizations.
As Pearson Correlation is positive (0.601),
there exists a positive correlation between the Organizations brand and
employee retention. This clearly shows that employer branding strategies helps
the organization to retain their talent.
SUGGESTIONS AND
RECOMMENDATIONS:
Career opportunities and job security help
an employer to satisfy the employee and to retain him. Organizations can
attract its prospective employee with excellent company reputation and strong
leadership. Companies having reputation and strong leadership that provides
career opportunities and job security will be able to attract and retain their
talent. Organizations should carry out branding exercise as it helps them to
minimize the loss of talent employees, reduction in attrition rate and
reduction of HR cost. Employees expect company reputation, strong leadership,
growth, strong culture, defined HR policies and reference for next level of job
from the employer. To align the
employees’ talents and behaviors with the business objectives, it is necessary
to attract and retain employees who identify with our values so that we become
their employer of choice, not chance. The goal is to become an employer of
choice by reflecting those attributes that employee’s value. Excellent employer
brands do not stand alone. They are in sync with the overall company brand. The
employer brand, should in some way, possess key elements of the company’s
values as a whole.
CONCLUSION:
To sustain outstanding business results in a global economy,
organizations have to rethink and reinvent their approaches to talent
management. Effective talent management calls for strong participatory
leadership, organizational buy-in, employee engagement and workplace scorecards
with talent management metrics. Companies that master talent management will be
well-positioned for long-term growth in workforce performance for years to
come. Failures in talent management are mainly due to the mismatch between the
supplies and demand not due to the failure in the concept. An
organization with no brand name has to shell out lots of money to attract and
retain the right candidate. A good brand image in the market will help in
getting right workforce at right time and at the same time to have a control
over the employee cost. By attracting and retaining people with the right fit,
companies can create a more productive workforce which in turn helps to
position the organization for long term success.
REFERENCE:
1.
The Talent
Management Handbook: Creating Organizational Excellence by Identifying,
Developing, and Promoting Your Best People, Lance A Berger and Dorothy R.
Berger
2.
Talent Management
Systems: Best Practices in Technology Solutions for Recruitment, Retention and
Workforce Planning, Allan Schweyer
3.
Graeme Martin, Susan Hetrick, “Corporate Reputations, Branding and People
Management: A Strategic Approach to HR”, First Edition, 2006
5.
Judith Leary-Joyce, “Becoming an Employer of Choice:
Make Your Organization a Place Where People Want to Do Great Work”, CIPD, 2004
Websites:
1. http://online.wsj.com/article/SB123740504559375085.html
2.
http://www.hrvoice.org/acquiring-and-retaining-top-talent-requires-a-strong-employer-brand/
3.
http://www.contentwriter.in/articles/hr/employer-branding.htm
4.
http://wiredprworks.com/2009/11/12/best-branding-methods-entrepreneurs-business/#
5.
http://www.ipublishing.co.in/ajmrvol1no1/sped12011/AJMRSP1003.pdf
Received on 09.12.2015 Modified on 15.01.2016
Accepted on 25.01.2016 © A&V Publications all right reserved
Asian J. Management; 7(1): Jan.
–March, 2016 page 23-26
DOI: 10.5958/2321-5763.2016.00004.4